Reference

Legal Terms That Cover Your Account

These are the terms governing your dd22 account — from how JazzCash and Easypaisa deposits are recorded to how your data is held and what you can request. Access and eligibility depend on local law and apply only where permitted in your region.

Account TermsData PolicyEligibility RulesPayment Records
dd22 Legal Terms That Cover Your Account
LEGAL CONTACT

Reaching Our Team for Policy Help

Have a question about how these terms apply to your account? Whether it's a data access request, a dispute over a deposit, or a question about what we hold on file — our support team handles policy queries directly. You can reach us through live chat, by email, or through the account panel when logged in. If you're in Karachi or anywhere else in Pakistan, the same team handles all account and legal queries.

Live Chat Start a chat from the lobby to raise a legal or account query. Available during support hours via the chat icon on any page.
Email Support Send your policy or data request to our support email. Include your registered account details so we can locate and verify your record quickly.
Account Panel Log into your account, go to the help section, and submit a formal request. This works for data access, payment disputes or account closure.
ACCOUNT INTEGRITY

How dd22 Handles Your Account Data

We treat the data on your account — wallet IDs, transaction history, contact details — as a responsibility, not just a record. Access is limited to operational staff with a direct reason to view it, such as processing a JazzCash withdrawal or verifying identity on a disputed Easypaisa transfer. You can request a copy of your stored data or ask us to correct an error through the support channels on this page. We do not share account data externally beyond what is needed to run the payment rails you use.

Data Retention

We keep your account data for as long as your account is active, and for a period afterwards as required by our operating obligations. You can ask what we hold.

Cookie Use

Our site uses cookies to keep your session active and to remember your payment preference — JazzCash, Easypaisa or Raast. You can clear these from your browser at any time.

Account Security

Your login is protected by OTP verification. If you suspect unauthorised access, contact us immediately via live chat so we can freeze activity and investigate your account.

Requesting Changes

To update your registered name, contact number or linked wallet — JazzCash, Easypaisa or Raast — raise a request through the account panel. We verify and action changes within our standard processing window.

Your Account Policy Questions Answered

These are the questions we get most often about how our terms, data practices and account rules apply to you. Read through before contacting support — most common concerns around JazzCash deposits, data requests and account eligibility are addressed below. If your specific question is not here, reach us via live chat and our team will point you to the relevant section of the terms.

Access depends on local law in your region. Where permitted, you can open an account and use JazzCash, Easypaisa or Raast to fund it. Check local regulations before registering.

Your data is held by dd22 and used only to operate your account, process payments and meet our operational requirements. We do not sell or transfer it to unrelated third parties.

Log into your account, go to the help section and submit a data access request. Our team will confirm receipt and provide the relevant records within our processing window.

Updated terms take effect from the date they are published on this page. Continuing to use your account after that date means you have accepted the revised version. We do not send advance notices for minor updates.

Raise a support ticket via live chat or the account panel. Include your JazzCash transaction reference. Our team checks the deposit record against your account log and responds with findings.

Yes. Submit an account closure request through the help section or live chat. We will process it, settle any pending Easypaisa or Raast withdrawals first, then close and remove the account data.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.